Why ITIL®?
The ITIL® (Information Technology Infrastructure Library) is a globally recognized collection of best practices for information
technology (IT) service management. The United Kingdom’s Central Computer and Telecommunications Agency
(CCTA) created the ITIL® in response to growing dependence on information technology for meeting business needs and
goals. ITIL® is all about which processes need to be realized within the organization for management and operation of the
IT infrastructure to promote optimal service provision to the customer of the services - at justifiable costs. In a nutshell,
ITIL® provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties
associated with the growth of IT systems.
The ITIL®® Value Proposition
ITIL® is a common sense approach to service management, doing what works. What works? A common set of practices
that unite all areas of IT towards a common goal – delivering value to the business. Core capabilities are developed when
you build key service delivery goals from your corporate objectives. The ITIL® value proposition is achieved when ITIL®
is followed as a guide to build and manage reliable IT services and delivery functions. ITIL® can introduce the following
value propositions:
- ITIL® provides a public, non-proprietary set of recognized industry IT guidelines for evaluating ITSM solutions
- Defines a holistic, repeatable, integrated and scalable process that flows across the IT organization
- Establishes best practices for reducing IT costs
- Following ITIL® processes improves interfaces between IT and its customers and suppliers
- Companies that invest in ITIL®-based processes and technology improve user productivity and service levels
- The ITIL® framework provides a structure to achieve IT service and business alignment
- ITIL® helps companies achieve critical governance and compliance objectives
- Serves as a baseline for service improvement initiatives